1. TERMS & CONDITIONS COURSES & RISK ASSESSMENTS

1.1 Individual Course Places

On confirmation of the booking we will invoice you for the total cost which must be settled within 30 days of the invoice date. If the booking is made for a course which is within the 30 day period, it must be settled in full before the date of the course. Payments not settled prior to the course date will be deemed as late payments and charged as detailed in section 1.3.

1.2 Course Bookings, Risk Assessment, Consultancy and Other Services

On confirmation of the booking we will invoice you for the total cost which must be settled within 30 days of the invoice date. Payments not settled within this 30 day period will be deemed as late payments and charged as detailed in section 1.3.

1.3 All Payments (Unless paid for by Credit/Debit Card at the time of booking)

Payments must arrive in our account by the due date at the latest. Late payments will be charged as follows: Over 30 days will incur a 15% administration charge on the balance due and accrue interest on the balance due (Calculated daily from the day after the due date) at a rate of 10% per month if not settled.

Over 60 days will incur a further 25% administration charge on the balance due and accrue interest on the balance due (Calculated daily from the day after the due date) at a rate of 10% per month if not settled. Balance due includes late payment charge for 30 days also.

Over 90 days will incur a further 50% administration charge on the balance due and accrue interest on the balance due (Calculated daily from the day after the due date) at a rate of 10% per month if not settled. Balance due includes late payment charge for 30 & 60 days also.

1.4 Amendments to Bookings by you

Where you need to change a booking date please contact us as soon as you know and we will try to accommodate your requirements subject to dairy availability. Administration charge levied on all course/service booking date changes as follows:

• 6 Months - 60 days before course commences : No charge*
• 59 days - 31 days before service commences : 5% charge*
• Less than 31 days before service commences : 10% charge*

* Where courses/services are at your venue and travel costs have already been committed (e.g. Advance train or air fares, hotels etc) any costs associated with re-arranging travel will be passed on in full in addition to the administration costs. Where courses are at external venues or residential venues (e.g MWB, Regus centres or Hotels) the administration charge levied does not include any charge made to Due Diligence Solutions for change of venue dates. This charge if levied by the venue, will be passed on in full on your invoice.

1.5 Cancellation of Bookings by you

Administration charges levied on all booking date changes as follows:

• 59 days - 31 days before service commences : No charge*
• Less than 31 days before service commences : 50% of agreed fee at time of booking*
• Less than 14 days prior to service commencing : Payment in Full*

* Where courses/services are at your venue and travel costs have already been committed (e.g. Advance train or air fares, hotels etc) any costs associated with re-arranging travel will be passed on in full in addition to the administration costs. Where courses are at external venues or residential venues (e.g MWB, Regus centres or Hotels) the administration charge levied does not include any charge made to Due Diligence Solutions for change of venue dates. This charge if levied by the venue, will be passed on in full on your invoice.

1.6 Amendment/Cancellation by Us

Wherever possible we will endeavour to provide the service booked. However, we reserve the right to amend or cancel service bookings where circumstances dictate. In such instances we will do everything possible to accommodate your requirements, or provide a full refund for any monies paid. In the unlikely event that we have to cancel a booking for whatever reason we will do everything possible to notify you and make alternative arrangements. However, in the event that no suitable alternative arrangements can be agreed our liability is strictly limited to the amount paid by you for that booking and will be refunded in full. We cannot be held liable for time lost or any other costs as a result of a cancelled booking.

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2. TERMS & CONDITIONS PRODUCTS

By placing any order with us, you are agreeing to the following Terms & Conditions

2.1 Credit Card Payment for Orders

All orders placed can be paid for at the time of order through Wolrdpay which is a secure online card processing facility for Credit/Debit Cards.

2.2 Invoice Payment for Orders

Products ordered can be dispatched without prior payment and will be invoiced. These must have the account settled within 30 days, from date of order. Invoices will be managed by our invoicing company, who will contact you from time to time to chase payment and also issue statements of account. Payments not settled within this 30 day period will be deemed as late payments and will be charged accordingly as detailed in section 2.3.

2.3 All Payments (Unless paid for by Credit/Debit Card)

Payments must arrive in our account by the due date at the latest. Late payments will be charged as follows:

Over 30 days will incur a 15% administration charge on the balance due and accrue interest on the balance due (Calculated daily from the day after the due date) at a rate of 10% per month if not settled.

Over 60 days will incur a further 25% administration charge on the balance due and accrue interest on the balance due (Calculated daily from the day after the due date) at a rate of 10% per month if not settled. Balance due includes late payment charge for 30 days also.

Over 90 days will incur a further 50% administration charge on the balance due and accrue interest on the balance due (Calculated daily from the day after the due date) at a rate of 10% per month if not settled. Balance due includes late payment charge for 30 & 60 days also.

2.4 Cancellation

Under the Consumer Protection (Distance Selling) regulations 2000 you have a statutory right to cancel your order and receive a full refund. This applies to any product or service provided apart from those which have been specifically personalized for your needs i.e Courses, DVD/VCR/CDR products which have been unsealed for use, and services which will occur on a specified date. You may cancel your order by sending to, or delivering us a letter/fax or email for the attention of the Admin Dept at any time up to and including the seventh day (excl Saturdays, Sundays, and Public holidays) after the day on which you receive your purchase.

2.5 Returns

Please contact us immediately to return faulty goods/products and we will do our best to offer a replacement or refund in line with statutory requirements.The seller will repair, or at its option, replace or credit the buyer with the invoice value of any goods found to be defective or faulty under the terms of warranty of the supplier/manufacturer. Under no circumstances shall the seller be liable for any personal injuries, loss of profits/sales, or any other indirect or consequential damages or loss attributable to defects in the goods or otherwise in relation to the performance of this contract.

2.6 Faulty DVDs

We operate a strict quality control system on all DVDs purchased to ensure that DVDs purchased a free from defects and faults prior to dispatch.

In the event that you experience problems with the DVD we will repair or replace or refund the DVD provided that you notify us in writing within 10 days of purchase.

We accept no responsibility for faulty DVDs causing disruption to any training session or presentation in which they are used. It is the purchaser's responsibility to check DVDs are operating correctly prior to such sessions and notify us of any problems experienced.

2.7 Approval Policy

If you have requested any title on approval, it must be returned to us by the date specified in the approval letter sent with the item. The item must be returned in the condition that it was sent.

It is your responsibility for ensuring that any product provided on approval is returned to us and in the event that the product is not returned within the approval letter deadline, is not returned, or is returned in a poor condition, we reserve the right to charge payment in full.

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3. TERMS & CONDITIONS ONLINE SYSTEMS

By placing any order with us, you are agreeing to the following Terms & Conditions

3.1 User License Fees

Charges for access to PYRAMID/FM online systems will be communicated and agreed based on you individual requirements. Your right to use the system is subject to maintenance of payment and will be revoked without notice for failure to maintain payment. The contract is valid for an open-ended period of time and can be cancelled at the end of a billing cycle (as specified in the contract). We reserve the right to revoke user access in the event of late payment of invoices (over 30 days late) and will with-hold access until such time as payment has cleared.

3.2 Cancellation

The contract is valid for an open-ended period of time and can be cancelled at the end of a billing cycle (as specified in the contract). If the service is cancelled before the end of the billing cycle there will be no refund of unused time. Access will not be revoked until the end of the billing cycle. The service may be cancelled at any time in writing to:

Accounts Department
Due Diligence Solutions Ltd
Brenchley House
75-77 High Street
Sittingbourne
ME10 4AW

3.3 Service Levels

Due Diligence Solutions undertakes to enable user access 24 hours per day 365 days per year, but cannot be held responsible for server or individual systems problems. In the event of programme failure we will do our very best to recover the system as soon as possible, but cannot be held responsible for any loss or inconvenience caused if the system is inoperable for whatever reason. We undertake to provide user support during normal office hours which are Monday to Friday 9am - 5pm.